Scope of Services
Niand Company agrees to provide non-medical physical, emotional, and informational support during pregnancy, labor, and the postpartum period.
Services may include:
 

• Prenatal visits and preparation

• Continuous labor and birth support

• Postpartum visits

• Referrals to appropriate healthcare professionals as needed

The Doula does not perform medical tasks, diagnose conditions, or replace professional medical care. All medical decisions are the sole responsibility of the Client and their healthcare providers.
 
 Fees and Payment
Failure to pay fees as agreed may result in termination of services.

• A non-refundable deposit of 50% of the agreed amount  is required to reserve your doula services and confirm your booking. This deposit will be deducted from the total fee.

• The deposit is due upon signing the contract and is required to secure your spot on the doula's calendar.

• Failure to pay fees as agreed may result in termination of services.

• Payments can be paid via cash, cashapp or check

Payment Plans (if applicable)

• If you are opting for a payment plan, please ensure all payments are made on time as agreed. Failure to make timely payments will result in an addition fee of $25 for each day the payment is late.

• Upon request, I will provide receipts for all payments made. Payment records will be kept confidential and stored securely.

Additional Charges

• Additional services outside of the contracted scope (such as extra prenatal visits or extended postpartum support) will be billed at $50.00 an hour for a minimum of 2hrs.
   

Emergency Labor Support
If labor occurs before the scheduled due date, I will make every effort to attend the birth, but an additional fee may apply for short-notice services or if my services need to be provided during off-hours (e.g., late-night/early-morning births)
 
Cancellations and Refunds

• If the Client cancels services before labor support begins, the retainer is non-refundable.

• If the Doula misses the birth due to circumstances beyond her control (e.g., rapid labor, client failing to call, or medical emergency) 

• If the Doula is unable to attend the birth due to illness or emergency, a backup doula will be arranged if possible.
   

Communication and Availability
The Doula is on call 24/7 starting at 37 weeks gestation until the baby is born.
The Client agrees to notify the Doula at the first signs of labor or other significant developments. Please notify Doula in a situation of pre-term labor and will try their best to make adjustments to the schedule.
 
Client Responsibilities
The Client agrees to:

• Keep open communication with the Doula.

• Inform the Doula of any changes in due date, health or birth location.

• Consult with healthcare providers for all medical concerns.

 
Confidentiality
All information shared by the Client will be kept confidential except where disclosure is required by law.
 
 Liability and Disclaimer
The Client acknowledges that the Doula is not a medical professional and that outcomes of pregnancy, labor, and birth are outside the Doula’s control.
The Client agrees to hold the Doula harmless for any injury, loss, or outcome arising from services provided.
 
Termination of Services
Either party may terminate the agreement with written notice.
If terminated by the Client after services have begun, payments made are non-refundable.

Governing Law
These Terms are governed by the laws of the State/Province of California.

Effective Date: [2024]
Last Updated: [11/01/25]

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1. Purpose

This Service Policy outlines the standards, responsibilities, and expectations governing the professional relationship between Nia & Co and its clients. Our goal is to ensure every client receives high-quality, ethical, and compassionate care through our doula and skincare services.

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2. Scope

This policy applies to all services provided by Nia & Co, including but not limited to:

• Doula Services: Birth, postpartum, and emotional support for expecting and new parents.

• Skincare Services: Facials, treatments, and skincare consultations performed by licensed professionals.

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3. Service Standards

Nia & Co is committed to:

• Providing professional, safe, and evidence-based care.

• Maintaining a clean, hygienic, and welcoming environment.

• Treating every client with respect, dignity, and confidentiality.

• Offering services only within the scope of professional training and certification.

• Using high-quality, approved products and maintaining appropriate sanitation protocols.

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4. Client Responsibilities

Clients are expected to:

• Provide accurate and complete information regarding their health, allergies, pregnancy, or skin conditions.

• Communicate openly with their provider about concerns, preferences, or changes in condition.

• Arrive on time for appointments or notify Nia & Co of delays.

• Treat all staff and practitioners with respect and professionalism.

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5. Appointments, Cancellations, and Refunds

• Booking: Appointments are confirmed once payment or a deposit (if applicable) is received.

• Cancellations: A minimum of 24–48 hours’ notice is required to cancel or reschedule an appointment. Late cancellations may result in a fee equal to a portion or full cost of the scheduled service.

• No-Shows: Clients who fail to attend without prior notice may forfeit their deposit or be required to prepay for future sessions.

• Refunds:

  • Refunds are not typically issued for completed services, as results may vary per individual.

  • Prepaid services or packages may be refundable at the discretion of management under exceptional circumstances.

• Doula Services: Deposits are non-refundable after the agreed-upon commitment date, as scheduling and availability are limited.

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6. Confidentiality and Privacy

• All client information, records, and communications are strictly confidential and will not be shared without written consent, except as required by law.

• Doula and skincare practitioners will maintain professional boundaries and ensure private discussions remain secure.

• Digital communications (emails, messages, forms) are stored securely and used only for service-related purposes.

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7. Client Consent

Prior to receiving any service, clients must complete and sign the relevant consent and intake forms.
By signing, clients acknowledge:

• They have disclosed all relevant health information.

• They understand the nature of the service being provided.

• They consent to treatment and accept any associated risks or outcomes.

• For doula clients: The doula provides emotional, physical, and informational support - - not medical care or advice.

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8. Health and Safety

• Practitioners follow hygiene and sanitation protocols in compliance with local health regulations.

• Any client showing signs of illness, infection, or contraindications may be asked to reschedule.

• Nia & Co reserves the right to refuse service if it may compromise the health or safety of the client or practitioner.

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9. Liability

• Services are provided in good faith and with professional care; however, Nia & Co is not liable for outcomes beyond reasonable control, including individual reactions or medical complications.

• Clients are encouraged to consult their healthcare provider before beginning new treatments or skincare routines.

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10. Code of Conduct

• Harassment, discrimination, or disrespectful behavior toward staff or clients will not be tolerated.

• Practitioners will maintain ethical conduct in accordance with professional standards for doulas and estheticians.

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11. Policy Updates

Nia & Co reserves the right to amend this Service Policy at any time. Updates will be communicated via our website or in writing to clients as applicable.

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Acknowledgment

By booking and receiving services from Nia & Co, clients acknowledge they have read, understood, and agreed to abide by the terms outlined in this Service Policy.

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Effective Date: [10/25/2025]
Last Updated: [11/01/2025]

At Nia & Co, your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, visit our website, or interact with us in any way.

1. Information We Collect
We collect personal information only as necessary to provide quality doula and skincare services. This may include:

A. Personal Identification Information

• Full name, address, email, phone number, and date of birth

• Emergency contact information

• ​

B. Health and Wellness Information

• Relevant medical history, allergies, pregnancy details, and skincare conditions (as disclosed by you for service purposes)

• Lifestyle and health information voluntarily shared during consultations
   

C. Payment and Transaction Information

• Billing address, payment details, and transaction history (processed securely through trusted third-party providers)

D. Technical and Usage Data

• Information collected automatically when you visit our website, such as IP address, browser type, device data, and cookies (see Section 8 for more on cookies).

2. How We Use Your Information
We use your personal information to:

• Deliver and personalize doula and skincare services

• Maintain accurate client records

• Schedule appointments and process payments

• Communicate updates, reminders, and relevant offers

• Ensure client safety and regulatory compliance

• Improve our services and client experience

We will never sell your personal information to third parties.

3. Legal Basis for Processing
Nia & Co processes personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your information.

• Contract: Processing is necessary to perform our service agreement with you.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: To operate safely and effectively as a business.

4. Data Sharing and Disclosure
We may share information only when necessary to provide or improve services, or when legally required. Examples include:

• Payment processors (for secure billing)

• Professional partners (such as substitute doulas or licensed estheticians, with your consent)

• Legal or regulatory authorities (when required by law)

All third parties handling your data are required to maintain strict confidentiality and comply with data protection regulations.

5. Data Retention
We retain client records only for as long as necessary to:

• Fulfill the purpose for which the data was collected

• Comply with legal or professional recordkeeping requirements

When data is no longer needed, it will be securely deleted or anonymized.

6. Data Security
Nia & Co employs appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse.
These measures include:

• Secure digital storage systems

• Limited access to sensitive information

• Encrypted communication channels where possible

7. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to certain types of processing

• Withdraw consent at any time

Requests can be made by contacting us at [Insert Contact Email].

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience.
You can choose to disable cookies in your browser settings; however, some website features may not function properly without them.

9. Third-Party Links
Our website or communications may contain links to external sites. Nia & Co is not responsible for the privacy practices or content of third-party websites.

10. Updates to This Policy
Nia&Co reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website with the “Last Updated” date revised accordingly.

11. Contact Us
For questions, concerns, or privacy requests, please contact:
Nia & Co
Contact InformationFor all refund and service inquiries, please contact:
📧 niandcompany.com@gmail.com
.